Account Deletion Policy of Mondo Gate AG

Introduction

This Account Deletion Policy is intended to inform customers of Mondo Gate AG about the conditions under which they can terminate their accounts, as well as the associated process. This policy is part of the overarching General Terms and Conditions governing the use of Mondo Gate AG’s online media, including the web application and mobile application.

Eligibility for Account Deletion

1. Customers: Only customers who have registered an account with Mondo Gate AG and accepted the General Terms and Conditions are eligible to request account deletion.

Account Deletion Process

1. Submission of Request: Customers wishing to delete their account must submit a formal request through the Mondo Gate web or mobile application or send an email to support@mondogate.com. The request must include the customer's registered email address and a valid reason for the account deletion.
2. Identity Verification: To prevent unauthorized deletions, the identity of the customer making the request will be verified by Mondo Gate. This process may include answering security questions or providing additional documentation, if necessary.
3. Review and Confirmation: Upon receipt of the deletion request, Mondo Gate will review the account for any pending transactions or open balances. The customer will receive a confirmation email once the review is complete and the account is deemed eligible for deletion.

Consequences of Account Deletion

1. Data Retention: To comply with legal obligations, Mondo Gate may retain certain personal data for a required period after account deletion. This retention is strictly for legal and regulatory purposes, as prescribed by applicable laws.
2. Irrevocability: Once an account is deleted, the process cannot be reversed. Access to services, funds, and all stored data associated with the account will be permanently removed.
3. Responsibility: It is the customer’s responsibility to back up any data they wish to retain before requesting deletion. Mondo Gate is not responsible for any data loss once the account has been deleted.

Deletion Timeline

1. Processing Time: The account deletion process will generally be completed within 30 days from the date the request is confirmed. This timeframe allows for resolution of any outstanding matters associated with the account.

Customer Responsibilities

1. Notification of Intent: Customers are advised to inform Mondo Gate in a timely manner of their intent to delete their account, especially if there are existing contractual or service obligations that must be fulfilled beforehand.
2. Fulfillment of Obligations: Prior to account deletion, customers must settle any outstanding obligations, including unpaid fees or charges associated with the account.

Mondo Gate Rights

1. Suspension Prior to Deletion: If Mondo Gate identifies suspicious or fraudulent activity, it reserves the right to temporarily suspend the account before processing the deletion in order to investigate and resolve the issue.
2. Rejection of Deletion Request: Mondo Gate reserves the right to reject a deletion request if there are unresolved disputes, legal holds, or compliance issues that require the account to remain active.

Amendments to the Deletion Policy

Mondo Gate reserves the right to amend this Account Deletion Policy at any time. Any changes will be communicated to customers via Mondo Gate’s online media and by email. Customers are encouraged to regularly review this policy to stay informed about how account deletions are handled.

Conclusion
This policy outlines the framework under which accounts at Mondo Gate AG can be deleted. By requesting account deletion, the customer acknowledges and agrees to the conditions set forth in this policy. For further questions or clarifications, customers are encouraged to contact Mondo Gate’s customer support.

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