Yes, for security reasons, you must send an e-mail to authorize the transaction if the value exceeds €50. You can find a corresponding form here:
Please fill in all placeholder texts in the [ ] with your data.
No, there is no limit to the storage of crypto assets. You can store as many cryptocurrencies as you like in your wallet, with no restrictions on quantity or value. Our system is designed to manage large volumes securely and reliably.
The fees, also known as gas fees, vary depending on the blockchain used. For networks such as Polygon or Ethereum, the gas fees depend on the current network load. For transactions with Bitcoin or Ethereum, the fees are deducted directly from the total amount. For so-called “non-stable coins”, it is important that you have sufficient gas fees in the corresponding cryptocurrency to successfully complete the transaction. Please inform yourself in advance about the current fees of the respective network.
Due to money laundering regulations, a FIAT transaction may be subject to certain security checks and be rejected. In such cases, it is necessary to provide proof of the origin of the funds. Please contact our Support team for more information and to submit the necessary proof.
If you are unable to make transfers, this could be because your account balance is insufficient or your account has been blocked. In this case, please contact our Support team.
Please note the usual booking times. If it takes longer than 48 hours to receive the money, please contact our Support for assistance.
If you wish to block your card, you can do so via the international blocking hotline. Alternatively, you can contact our Support team or block the card directly in the backend.
Depending on the provider, debit cards may not be accepted. Please check alternative payment methods if necessary or contact our Support team.
Wenn Ihre Karte nicht funktioniert, stellen Sie sicher, dass ausreichend Guthaben auf Ihrem Konto vorhanden ist und die Karte nicht gesperrt ist.
To make your account values visible in the app, click on the symbol with the eye.
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For security reasons and due to bank legitimation, personal data cannot be changed independently. Please contact our Support team, to have changes made to your personal data. Our team is available at any time and will be happy to help you."
Please make sure that you are using the latest version of your operating system. iOS 16.4 or higher is required for smooth use of our app. Simply check which version is installed in your device's settings and update to the latest iOS version if necessary.
Please check whether your cell phone number matches the number stored in your Wallet. Make sure that your cell phone has reception and is not in flight mode. If the problem persists, please contact our Support Team.
Check that you have entered the correct login details. If the account is blocked, please contact our Support Team.
To cancel your account, please contact our Support Team. We will assist you with the next steps.
Would you like to make a personal appointment at our customer center in Hamburg? Simply send us an e-mail with your request and we will get in touch with you as soon as possible.
